How to Write a Google Review With Examples

Google reviews influence how people choose a restaurant, service, or shop. A good Google review helps potential customers, boosts local businesses, and improves a company’s online reputation.

In this guide, you’ll learn how to write a Google review using specific details and a respectful tone. We’ll show what makes a helpful review, include positive review examples by industry, and answer top questions.

You’ll also see how online reviews build trust and attract more customers. Whether you’re sharing positive feedback or offering constructive advice, your customer review can help others make informed decisions.

What Makes a Good Google Review?

A good Google review gives specific details and reflects your actual experience. Avoid vague phrases like “nice” or “great.” Instead, describe what made the service, product, or visit stand out.

Strong customer reviews should mention who helped you, what you purchased, or how problems were resolved. Highlighting specific aspects adds value for future customers.

Include photos when possible. Uploading an image gives others a better idea of the place or product. It also strengthens your review’s credibility.

Maintain a respectful tone, even when writing negative reviews. Be honest, fair, and helpful. Your review helps build customer trust and supports the business’s online reputation.

Key Points to Remember

• Use specific details about the service, product, or visit.

• Mention positive aspects and include names if the staff gave exceptional customer service.

• Add personal experiences that highlight your situation.

• Share constructive feedback if something could have been better.

• Read over your review before posting. Check tone, spelling, and clarity.

These customer reviews help build trust and provide valuable insights. Both positive and negative reviews support potential customers and strengthen the business’s online reputation.

How to Write a Review on Google: Example and Core Elements

1. Specific Details

Explain what stood out. For example, say “The advisor called back promptly and explained my options clearly” instead of “great service.”

2. Balanced Tone

If you had a good experience, share positive feedback. If you had issues, provide constructive feedback respectfully.

3. Personal Anecdotes

Share what happened to you. Mention how the staff handled your request or resolved a concern.

4. Constructive Feedback

Help the business improve. Describe what went wrong and suggest what could have been better.

5. Honesty

Always tell the truth. Customers write the most helpful online reviews when they stick to facts.

Positive Review Examples by Industry

Positive Google reviews vary depending on the type of business. Below are detailed positive customer review examples for different industries to help you understand what to include and how to structure your own feedback.

These positive review response examples focus on key aspects like service quality, staff behaviour, and overall customer experience.

Healthcare reviews are often read by people looking for trustworthy medical services. These reviews should cover the full patient experience, from communication and wait times to professionalism and treatment outcomes.

Example 1: “The reception staff were friendly and professional. Dr Khan explained my results clearly. I appreciated the follow-up support.”

Example 2: “I visited for a check-up. The nurse was kind and efficient. The waiting area was clean, and I was seen on time.”

Example 3: “After a minor surgery, I was monitored closely. The aftercare advice was clear. A good example of excellent customer service.”

Automotive

Automotive reviews help future customers choose reliable garages, dealerships, or service centres. Focus on transparency, repair quality, staff knowledge, and how fair the pricing felt.

Example 1: “The garage found the problem quickly and called before doing any extra work. Pricing matched the quote. Exceptional services. Highly recommended!”

Example 2: “Great service and friendly staff. My MOT was done quickly, and I had a clear report of what was needed.”

Example 3: “Bought a used car. The dealer gave honest advice, and the process was smooth. A positive experience throughout.”

Restaurant

Food and service are the most discussed topics in restaurant reviews. It’s helpful to mention what you ordered, the environment, how the staff treated you, and any standout details.

Example 1: “We loved the food and quick service. The staff were polite, and the restaurant had a nice atmosphere.”

Example 2: “Great vegetarian options. Our server was friendly and made useful suggestions. Will visit again.”

Example 3: “Perfect for brunch. The eggs Benedict were great, and the space was clean and welcoming.”

Storage Facility

When reviewing storage units, highlight how secure and clean the facility is, how helpful the staff were, and if the access process was straightforward.

Example 1: “Booking was easy. The unit was clean, dry, and secure. Staff were helpful when I moved in.”

Example 2: “Security is excellent with cameras and gated access. Clean, well-lit corridors. Helpful staff at reception.”

Example 3: “Used this place during my move. Easy to access, clear instructions, and fair pricing.”

Insurance Companies

Reviews about insurance companies often mention how easy it was to claim, the clarity of the cover, how responsive the staff were, and whether you felt supported throughout.

Example 1: “My claim was handled quickly and fairly. Clear communication from start to finish. Highly recommend for customer satisfaction.”

Example 2: “The advisor gave honest answers and helped me compare plans. It felt like they cared about my needs.”

Example 3: “Renewed my cover in minutes. Staff suggested a cheaper option with better features. Positive feedback well earned.”

Property Market

Buying or renting property can be stressful, so reviews should explain how well the agent communicated, the fairness of the deal, and how transparent and responsive the process felt.

Example 1: “The agent communicated clearly, answered my questions, and guided me through the whole process.”

Example 2: “First-time buyer experience was smooth. Great market knowledge and no hidden fees.”

Example 3: “Quick updates and realistic advice. I felt supported and informed at every stage.”

Home Services

Whether it’s plumbing, electrical work, or general repairs, these reviews should mention punctuality, quality of work, cleanliness, and respect for your home.

Example 1: “The Plumber arrived on time and fixed the issue neatly. He explained everything and left no mess.”

Example 2: “The Electrician worked efficiently and followed safety steps. Polite and professional.”

Example 3: “Boiler service was booked online. The engineer arrived as promised and gave honest advice.”

Legal Services

Legal services reviews help people choose solicitors they can trust. Write about communication clarity, the outcome of the case, and whether the firm acted professionally and ethically.

Example 1: “Solicitor gave clear advice and updates. Documents were prepared quickly. Great support from the customer service team.”

Example 2: “Responsive and fair. My legal issue was resolved faster than expected. Clear billing too.”

Example 3: “Very professional. They made the legal language easy to understand. I trusted them completely.”

Retail

Retail reviews should touch on product quality, store layout, stock availability, and whether staff were approachable and willing to assist during your visit.

Example 1: “Store was tidy, and I found everything easily. Helpful staff assisted me with my purchase.”

Example 2: “Fast checkout and friendly service. Products were well stocked and reasonably priced.”

Example 3: “Bought shoes online and collected in-store. Smooth process. Will write more positive reviews in the future.”

How to Leave a Google Review

To leave a Google review, follow these steps:

1. Open Google Maps or Google Search

2. Type the business name

3. Scroll to the reviews section

4. Click ‘Write a review’

5. Sign in to your Google account

6. Choose your star rating

7. Write your detailed review

8. Add photos if helpful

9. Click ‘Post’

This method works on both the Google Maps app and desktop browser.

Frequently Asked Questions

How do you write a professional online review on Google?

To write a professional review, focus on clarity, structure, and respect. Describe your experience using direct language. Mention specific aspects such as service quality, staff behaviour, or product performance. Avoid slang or emotional exaggeration. Use a polite tone, and ensure your spelling and grammar are accurate. A well-written review provides potential customers with trustworthy insights and helps maintain your own credibility.

What should I include in a Google review response?

Include the following in your review:

• What service or product you used

• Specific positives such as staff helpfulness, speed, value, or product quality

• Constructive feedback if relevant

• Any names of staff members who offered exceptional customer service

• Photos that support your experience

These elements ensure the review is honest, helpful, and valuable for the business’s online reputation and future customers.

How do you write a 5-star good review example?

A 5-star review should highlight what exceeded your expectations. Start with a sentence explaining why you’re giving the highest rating. Then describe specific details, such as how a problem was resolved or how the service made your experience better. Mention any extra touches—fast service, helpful advice, or unexpected support. End with a clear statement of satisfaction, such as “I’ll definitely return” or “Highly recommended for others.”

Example:

“Absolutely brilliant service! My laptop was repaired the same day. The technician explained the issue clearly, and the cost was fair. I’ll be coming back if I need tech help again.”

Can I write a Google review without my name showing?

No. Google reviews are tied to your Google account, which means your name (linked to your Google profile) will appear on your public review. If privacy is a concern, you can adjust your profile settings or consider creating a business-only Google account with limited personal details.

How do I edit or delete a review on Google Business Profile?

1. Sign in to Google

2. Open Google Maps or Google Search

3. Go to “Your contributions” → “Reviews”

4. Find your review

5. Click the three-dot menu

6. Select “Edit” or “Delete”

You can update or remove all your reviews anytime.

Final Thoughts

Knowing how to write a review on Google by example helps you create impactful reviews that support local businesses. Whether you’re leaving positive reviews or offering helpful suggestions, your feedback improves customer satisfaction, builds a company’s online reputation, and helps future customers make better decisions.